Resorts COVID-19 Measures

Beachcomber Resorts & Hotels is gearing up for the post-COVID-19 recovery phase and the reopening of its resorts with a SAFE PLACE label.  The initiative stems from a partnership with LIBA, an ISO 17025 accredited international bioanalytical laboratory that already carries out regular unannounced food safety and room hygiene audits, accompanied with sampling and testing, across all of the Beachcomber hotels. These audits from now on will include certain additional control measures.

As a pioneer and leader in the Mauritian hospitality industry, Beachcomber Resorts & Hotels’ is committed to providing its Staff, Contractors and Guests with a Safe and Healthy Environment.  The Group is taking a major new step in terms of safety and health requirements with the SAFE PLACE label. The aim is to better reassure guests and staff alike of all health, hygiene, safety and environmental requirements in place while meeting changing needs, especially against the backdrop of the COVID-19 health crisis.

The SAFE PLACE label inspires confidence for enjoyment:

TRANSFER TO HOTEL

  1. Our transport services and partners follow reinforced, precautionary measures with vehicles cleaned and disinfected prior to each trip.

ART OF CARING | General

  1. Hand sanitiser dispensers are available at main entrances of all common areas for guests’ use.
  2. Guests are reminded of social distancing measures through clear floor markings and signage at strategic locations.
  3. Face masks are recommended where social distancing cannot be adequately maintained and available at our infirmaries, reception desks and boutiques for purchase.
  4. All key high-touch points in guest areas are sanitised multiple times a day with the use of electrostatic disinfectant sprayers as applicable.
  5. All our Artisans have undergone medical screening, are monitored daily, are trained and are equipped with the required personal protective equipment for service.
  6. Availability of an infirmary in the hotel with a nursing officer or doctor on call.
  7. Temperature checks may be required where applicable.
  8. Completely safe shopping experiences in our boutiques with reduced number of guests allowed at any one time.
  9. Clothes tried on by guests will be separated and steam cleaned before being placed back on display.
  10. A no-exchange policy on purchased items will be applied.

ART OF WELCOME | Arrival and Check-In

  1. A warm welcome from our team with our porter who will sanitise guests’ luggage before being placed in the room. 
  2. Check-in formalities within our spacious lobby with preserved social distancing and hygiene practices.
  3. All key cards are appropriately disinfected.

ART OF LIVING | Your Room

  1. Prior to arrival, rooms will be deep cleaned and disinfected, with particular attention to all contact points.
  2. Disinfecting wipes are placed in each guest’s room.
  3. We take extra care to meet our guests’ individual requirements. Generally, one Artisan will enter the room daily for cleaning, unless requested otherwise.
  4. Digital room directory, brochures and menu cards are available in rooms via QR codes.
  5. Paper collaterals generally available on request.

ART OF HOSTING | Restaurants & Bars

  1. We have adapted the layout to allow compliance with social distancing guidelines; seating arrangements have been redesigned to keep adequate space between tables.
  2. Tables and chairs are sanitised before and after each use.
  3. Menu and bill folders are also sanitised between each use.
  4. A la carte service prioritised over self-service buffets.
  5. Buffet service will only be available at live cooking stations with food plating.

ROOM SERVICE

  1. Safe, contactless room service delivery will be available on request.
  2. Room service menus have been reviewed to ensure a wider choice, featuring some of our local delights.

POOLS & BEACHES

  1. Beach towels are available directly in the room, or provided to guests by the beach attendant.
  2. Our sunbeds are generously spaced to maintain social distancing on the beach; they are thoroughly cleaned and disinfected after each use.

ART OF WELLBEING |  Spa

  1. Bookings are required for the use of wellness centres, including the use of wet and dry steam baths.
  2. Guests with cold and flu-like symptoms should not come for treatments. Our 24-hour cancellation notice period will be waived.
  3. We request that our spa guests take a shower before coming in for a treatment.
  4. All our therapists will wear face masks and hand sanitisers are available in each treatment room.
  5. Complete cleaning and disinfection routines are followed between each cabin use. 

ART OF FITNESS | Sports Facilities

  1. Booking slots available with limited number of guests allowed at any one time within our fitness centre studios and classes.
  2. Frequent cleaning and disinfection will take place.  
  3. Guests are invited to wipe down equipment before and after use.
  4. We will prioritise outdoor activities practiced in spacious areas.

ART OF ENTERTAINING | Kids Club

  1. As usual, parents are required to fill in and submit the registration form; kids exhibiting flu-like symptoms will not be admitted.
  2. Staffing ratio per age group categories will be applicable.
  3. Activities per age group will be spread across different areas, promoting outdoor locations.
  4. Kids will be encouraged to wash their hands frequently.
  5. Kids may wear their own face mask provided there is no risk of misuse.
  6. Kids Club area and toys cleaned and disinfected at frequent intervals.

DEPARTURE | Check-Out

  1. A contactless check-out is also possible as a pre-departure bill can be sent by email.


DELIVERING A SAFE ENVIRONMENT FOR THE MOST MEMORABLE STAY.

Maintaining the highest standards of cleanliness and hygiene has always been a priority throughout our resort operations, and today, given the effects of COVID-19, and in consultation with global and local public health authorities, we have developed an even more rigorous Health and Hygiene Protocol encompassing all touchpoints in our resorts.

This protocol will be enforced as our borders and economy reopens.

PRE-ARRIVAL

  1. Refer to the soft copy of our “Guest Journey” booklet available on our website www.veranda-resorts.com
  2. Complete our Check-In formalities online prior to your arrival or at Hotel Reception.

GROUND TRANSPORTATION (resort’s own service/taxi services)

  1. The driver wears a protective mask and gloves and is fully trained on Safety measures
  2. The car is disinfected upon arrival and upon departure. >> Mauritius Holidays recommends you consider transfers by private car rather than a seat in a coach/mini bus.

HOTEL ENTRANCE 

  1. Social Distancing maintained through permanent floor markings
  2. Temperature check upon arrival at resort’s Main gate

FRONT DESK » CHECK IN – CHECK OUT

  1. A welcome drink will be provided
  2. In case a copy of passport was not provided prior guest arrival, guest passport will be collected, sanitized and scanned
  3. Front desk agent:
    – guests to complete all formalities in respect of social distancing rules
    – provides a sanitized room key for the Guest/s.
    – invites Guests to review the “E-Guest Journey Booklet” displayed on TV screen
  4. Hand sanitizer dispensers are available on all tables of the Lobby for Guests usage
    » Front desk staff wear protective mask – If required, masks available for guests upon purchase at the resort’s boutique.

GUEST ROOMS

  1. Rooms are sanitized prior to guest arrival and upon completion a specific doorknob signage is placed on the room door to indicate that nobody else has had access to the room after the sanitization process
  2. Each morning, your room is sanitized with chemicals recommended by the authorities
  3. Your room is equipped with a sanitizer dispenser and replenished daily
  4. Turn down service (when applicable) upon request to minimize guest room access
  5. Guest laundry collected and returned in a sealed and sanitized basket
    » In case of any maintenance intervention, Maintenance staff wears a mask, gloves and shoe covers

ROOM SERVICE

  1. Clearance upon guest’s call
  2. Mini bar service only refilled during the cleaning time
    » Room attendants wear protective masks and gloves

RESTAURANTS

  1. Tables have been reduced to maintain Social Distancing norms
  2. Tables are sanitized before / after each usage
  3. Reduced buffets with a preference for “A la carte service”
  4. Menu and bill folders sanitized after each and every use
  5. Hand sanitizers are available in all the restaurants and rest rooms
  6. Cash and credit card payments – only accepted at the Reception desk
    » Service staff wear protective masks and sanitize their hands regularly during shift

EXCURSIONS & ACTIVITIES (Onsite/Offsite)

  1. All excursions or activities are to be pre-booked
  2. Only exclusive Excursions will be proposed with a specific sanitary protocol
  3. In house Activities – number will be limited and upon pre booking only
    » Team members (Concierge, Guests Rep, Entertainment team) wear protective masks and sanitize their hands regularly

POOL & BEACH ACTIVITIES

  1. All sunbeds/beach kiosks are sanitized after each usage and tagged “sanitized” for the next user.
  2. Beach towels will be placed directly in room once daily
  3. Menu and bill folders will be sanitized after each and every use
    » Beach attendants wear protective masks and sanitize their hands regularly

WATER ACTIVITIES & BOAT HOUSE

  1. Boat house will be set-up with hand sanitizer and wipes
  2. Small equipment – life jacket / mask / fins, tuba will be sanitized before and after each usage
  3. Pedal boat-laser-hobbie cats, etc will be sanitized before and after each usage
    » Team members wear protective masks and sanitize their hands regularly

RESORT BOUTIQUE

  1. Only 2 guests at a time will be allowed inside the boutique
  2. Masks must be worn inside the boutique
  3. Guest is encouraged to sanitize his/her hands at the entrance
    » Team members wear protective masks and sanitize their hands regularly

BUSINESS CENTRE and MEETINGS

  1. Set-up of the business centre with social distancing measures
  2. Limited number of guests according to meeting room size
  3. Desk, equipment and work area sanitized before / after usage
  4. Drinks and food service through room service
  5. Restrooms cleaned and sanitized every hour

SPA and WELLNESS (where applicable)

a. SPA SERVICES accessible only upon pre-booking

  1. Reception area with one-meter floor marks
  2. No bathrobe provided at the spa – Guest to wear in-room bathrobe (where applicable) to attend any treatment
  3. Shower is mandatory prior to any treatment
  4. Not operational: Changing room, Vitality pool, Relaxing zone, Sauna, Hammam (where applicable)
  5. Therapist will sanitize his/her hands in front of the guest before starting the treatment
    » Spa therapists wearing a mask, face visor and protective suit

b. Wellness activities (where applicable)

  1. Activities limited to a maximum of 6 persons upon pre-booking only respecting social distancing
  2. Floor and yoga matts are pre-sanitized
    » Guests & instructor wearing a mask during all activities

FITNESS ROOM (where applicable)

  1. Fitness centre access on reservation at the Activity centre
  2. A maximum of 3 persons allowed at a time for a maximum slot time of 1 hour
  3. After each session a slot of 30 minutes will be reserved for refreshing and nebulised the space
  4. For hygiene and safety purposes, guests are invited to wipe and sanitized their sport equipment before and after usage
  5. Sanitizer /wipe dispensers are available and refilled regularly

KIDS CLUB (up to 12 years old)
(where applicable)

  1. Kids Club must be pre-booked only at the Kids Club
  2. From 08h30 to 13h00 / 14h00 to 22h00
  3. A limited number of kids allowed at a time for a maximum slot time of half day
  4. Outdoor activities will be promoted instead of indoor activities
  5. No shoes policy inside the club (Hotel slippers to be used only)
  6. Hand sanitation will be done for all kids upon check-in and after each activity
  7. The Kids club Manager reserves the right to refuse admission for any child with risk symptoms
  8. Parents will have to wear shoe covers and mask to access the Kids club
  9. No Kids’ meals available at the Kids club
  10. Hard toys sanitized after usage
  11. Sanitizer /wipe dispensers available and refilled regularly
  12. Rest rooms sanitized every hour

GENERAL MEASURES

  1. Infirmary is available in each of our resorts with a Nursing Officer / Doctor are on call and fully trained on assistance to be provided in case of any medical issue
  2. Continual training program in place for our Team members including enhanced hygiene and precautionary measures
  3. Use of approved cleaning products, disinfectants and protocols in line with guidelines from CDC and WHO
  4. Housekeeping team members fully trained on the use of chemical products and implementation of cleaning plans encompassing enhanced deep cleaning and sanitization with specific emphasis on touchpoints

All of the indoor areas such as entrance lobbies, corridors and staircases, security guard booths, office rooms, meeting rooms, back office, cafeteria are cleaned daily.